Welcome! Merchant Resource Group, Inc. (“Merchant Resource Group” or “we”) is committed to respecting your privacy. Please read this Privacy Policy to learn how we collect and process personal information about you when you visit https://merchantresource.com (“Website”) and use our data management and related services and how you can exercise your privacy rights.
The information we collect depends on how and why you use our services. In general, we collect personal information from or about you for the purposes described in this Privacy Policy or for purposes that we explain to you when or before we collect your personal information.
We also may collect information in other ways that are disclosed to you at the time information is collected from you or with your consent.
We use cookies, pixel tags (also known as web beacons or clear GIFs) and similar data collection technology.
Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as settings, browsing history and activities conducted while using the website.
“Pixels” (also known as web beacons) are transparent images that are used in collecting information about website usage across websites and over time.
Cookies that Merchant Resource Group sets on our Website are called first-party cookies. They enable us to track how often users are using our Website and the specific pages visited and other user preferences and actions.
Cookies set by any other party are called third-party cookies. Third-party cookies enable third-party features or functionality on or through our services, such as analytics, marketing automation and customer support. The parties that set third-party cookies can recognize your computer as you navigate across websites. When Merchant Resource Group sets a cookie on a third party’s website, that cookie also is a third-party cookie.
We also use Google Analytics on our Website, which is a Google service that collects aggregate information about use of our services and reports website trends. Google Analytics does not directly identify individual users. You can learn about Google’s practices at https://safety.google/privacy/privacy-controls.
You can refuse to use cookies by turning them off in your browser. Most browsers accept cookies automatically but allow you to disable them. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. You do not need to have cookies turned on to use our services, although some features of our services may not work properly without cookies. You also can opt-out of certain cookies using the following link: http://optout.networkadvertising.org/?c=1. To learn more about cookies generally, visit www.allaboutcookies.org and http://optout.aboutads.info/?c=2&lang=EN.
Our Policy On Do Not Track Signals.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain personal information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including Merchant Resource Group, do not respond to DNT signals.
We use the information we collect to operate our services, including:
We also may use information that we collect to comply with legal requirements or to enforce or exercise our rights.
We may ask for your consent to share information collected through our services with third parties in ways not described in this Privacy Policy. When we do, we will make clear why we want to share the information.
We use physical, technical and organizational measures designed to protect information against unauthorized access, theft and loss. We restrict access to information to those employees who need to know that information to perform their job functions. Although we take precautions intended to help protect information that we process, no system or electronic data transmission is completely secure. Any transmission of your information is at your own risk. Please use appropriate security measures to protect your personal information. If you have questions or concerns about our security practices, please contact us at info@merchantresource.com. We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Merchant Resource Group does not knowingly collect personal information from children under age 13. If we learn that a minor has provided us with information, we delete the minor’s personal information from our records.
Please contact us at info@merchantresource.com if you would like to opt-out of our sale of personal information or if you’d like to review, correct or delete personal information about you collected by us if and when these rights are provided to you by law. In your request, please make clear the personal information about you to which your request relates and the actions you would like us to take. For your protection, we will attempt to verify your identity before fulfilling your request. Please note that we often need to retain certain information for recordkeeping purposes and our databases and other records may have residual information that we will not remove. We also may not allow you to review, correct or delete certain information for legal, security or other reasons. If at any time you believe that we have not adhered to this Privacy Policy, please let us know. We will use good faith efforts to determine and correct the problem.
IF YOU ARE LOCATED IN ANY MEMBER STATE THAT IS PART OF THE EUROPEAN ECONOMIC AREA OR ANY MEMBER STATE THAT HAS ADOPTED THE GENERAL DATA PROTECTION REGULATION, YOU ARE NOT PERMITTED TO PROVIDE PERSONAL DATA TO US.
OTHERWISE, IF YOU ARE LOCATED IN A JURISDICTION WITH DATA PROTECTION LAWS THAT OFFER YOU PRIVACY RIGHTS NOT DESCRIBED IN THIS PRIVACY POLICY, PLEASE CONTACT US
AT info@merchantresource.com. We respect your privacy rights and will do our best to accommodate your requests.
This California Privacy Rights Notice (“California Privacy Notice”) applies to Merchant Resource Group’s processing of personal information (as defined below) of residents of the State of California as required by the California Consumer Privacy Act of 2018 (“CCPA”). If you are a California Consumer (as defined below), this California Privacy Notice explains your privacy rights, how and why we collect and process your personal information and how you can exercise your privacy rights.
If you are a California Consumer, you have these privacy rights with respect to your personal information:
We currently do not offer financial incentives or price or service differences in exchange for personal information. If we ever do, we will notify you in advance before collecting your personal information for this purpose and explain how you can opt in to the financial incentive or price or service difference.
The following table lists categories of personal information that generally match the categories in the definition of personal information in the CCPA. We indicate for each listed category the specific types of personal information in the category that we have collected from California Consumers within the past 12 months in our role as a business and why we collect it.
CCPA Category of Personal Information | Personal Information in CCPA Category that Merchant Resource Group Collected from California Consumers in Past 12 Months | Why Merchant Resource Group collects this Personal Information |
A. Identifiers | Depending on how you use our Website, we collect name, alias, business postal address, unique personal identifier, unique online identifiers, Internet Protocol address, cookie ID, advertising ID, computer and mobile device identifiers, and RFID numbers.
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To provide and promote our services. To respond to requests and send you information and updates about our services that we think will interest you.
To obtain your feedback regarding our services so that we can improve our features and develop new ones. Prevent, detect, identify, investigate, respond and protect against potential or actual claims, liabilities, prohibited behavior and criminal activity. When you choose to give it to us. |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | Depending on how you use our Website, we may collect name, signature, business address and business telephone number from representatives of customers and prospective customers. We do not collect social security numbers or physical characteristics or descriptions. | For the reasons described in Row A above. |
C. Protected classification characteristics under California or federal law | None | N/A |
D. Commercial information | Records of services purchased. | To operate and promote our services. |
E. Biometric information | None | N/A |
F. Internet or other similar network activity | Browsing history, search history, information about a California Consumer’s interaction with a website, application or advertisement.
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To provide and promote our services.
To obtain your feedback regarding our services so that we can improve our features and develop new ones. To understand more about you so that we can better target advertising to you. Prevent, detect, identify, investigate, respond and protect against potential or actual claims, liabilities, prohibited behavior and criminal activity. |
G. Geolocation data | We may determine general physical location or movements from IP address. | To understand more about you so that we can better target advertising to you.
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H. Audio, electronic, visual, thermal, olfactory or similar information. | None | N/A |
I. Professional or employment-related information | None | N/A |
J. Non-public education information per the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g, 34 C.F.R. Part 99)(“FERPA”)) | None | N/A |
K. Inferences drawn from other categories (A – J above) to create a profile about a consumer | We collect information about your browsing history, including IP address, web pages that you visit, the time and date, and whether or not you clicked on various advertisements when you visit our services or any Customer Site. | To customize your experience with the Website, to improve the Website, to develop new services and to analyze your actual or likely preferences through the personal information we collect and process as described above. |
Our use of cookies may be considered a “sale” of personal information under CCPA. If you want to opt-out, please click the “DO NOT SELL MY INFORMATION” button at the bottom of the Website.
To submit a request to exercise your privacy rights:
If you are a California resident, California’s Civil Code Section 1798.83 permits you to request a notice disclosing the categories of personal information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year. If you would like to exercise your rights under this California law, please send a written request to the email address or postal address below or call us at the telephone number below. Within 30 days of receiving your request, we will provide you with the relevant information.
Merchant Resource Group, Inc.
100 Summit Drive, Suite 100
Burlington, MA 01803
Email: info@merchantresource.com with a subject line of “California Privacy”.
The Website is controlled, operated and administered by Merchant Resource Group from its offices in the United States. We make no representation that any content available through our services is appropriate or available for use outside the United States. You are prohibited from accessing our services or its content from territories where such access is illegal. You may not use our services in violation of U.S. export laws and regulations. If you access our services from a location outside the United States, you are responsible for compliance with all applicable laws. If you are located in any member state that is part of the European Economic Area or any member state that has adopted the General Data Protection Regulation, you are not permitted to provide personal data to us.
The Website may include links to third-party websites that are not operated by us. When you use a third-party website, you are subject to its privacy practices and policies, not ours. This Privacy Policy does not apply to any information that you provide to websites that are not operated by Merchant Resource Group.
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will post the updated version and change the Effective Date above. We also will take appropriate measures to inform you in advance so that you have an opportunity to review the revised Privacy Policy before it is effective. If your consent is required by applicable privacy laws, we will obtain your consent to changes before the revised Privacy Policy applies to you.
If you have any questions about this Privacy Policy or our services, please contact us at:
Merchant Resource Group, Inc.
100 Summit Drive, Suite 100
Burlington, MA 01803
info@merchantresource.com